Payment Policy

1. Introduction

At Sky Furniture And Lighting (“we”, “our”, or “us”), we are committed to providing a secure, transparent, and convenient payment experience for our customers. This Payment Policy explains the payment methods we accept, how payments are processed, and the terms relating to payments made through our website.

By placing an order on our website, you agree to this Payment Policy.

2. Accepted Payment Methods

We accept the payment methods displayed at checkout, which may include:

• Visa
• Mastercard
• PayPal
• Secure debit and credit card payments processed through our authorised payment service providers

The payment methods available may vary depending on your location, device, browser, or the products ordered.

3. Currency

All prices displayed on our website are in British Pounds Sterling (GBP £).

If your payment is made using a different currency, your bank or payment provider may apply its own exchange rates or additional fees. We are not responsible for any exchange rate differences or charges imposed by your financial institution.

4. Pricing

All product prices displayed on our website are shown in GBP (£).

Where applicable, taxes and delivery charges will be displayed during the checkout process before you complete your purchase.

We reserve the right to change product prices at any time without prior notice. Any price changes will not affect orders that have already been confirmed.

5. Payment Security

Protecting your payment information is important to us.

• All online payments are processed using secure, encrypted payment gateways provided by authorised third-party payment providers.
• Sky Furniture And Lighting does not store or have direct access to your complete debit or credit card details.
• Payment information is processed securely in accordance with the Payment Card Industry Data Security Standard (PCI DSS) and the security requirements of our payment partners.

6. Payment Authorisation

Orders will only be processed after successful payment authorisation.

If your payment:

• Is declined;
• Cannot be authorised;
• Is cancelled before completion; or
• Requires additional security verification,

your order may be delayed, placed on hold, or cancelled until successful payment has been received.

We reserve the right to refuse or cancel any order where payment cannot be successfully verified.

7. Billing Information

Customers are responsible for providing accurate, complete, and up-to-date billing information during checkout.

Incorrect, incomplete, or unverifiable billing details may result in:

• Delays in processing your order;
• Requests for additional verification;
• Cancellation of your order where necessary.

8. Fraud Prevention

To protect both our customers and our business, we reserve the right to carry out reasonable payment verification and fraud prevention checks before processing or dispatching an order.

Where additional verification is required, we may contact you using the details provided with your order.

If fraudulent or unauthorised activity is suspected, we reserve the right to:

• Refuse or cancel the order;
• Suspend the transaction;
• Report suspected fraudulent activity to the appropriate authorities where required by law.

9. Pricing Errors

Although we make every reasonable effort to ensure pricing accuracy, occasional pricing or product information errors may occur.

If we discover an error after an order has been placed, we reserve the right to:

• Inform you of the correct price;
• Offer you the option to continue with the corrected price; or
• Cancel your order and issue a full refund if payment has already been received.

10. Order Confirmation

Once your payment has been successfully authorised and your order has been accepted, we will send an order confirmation email to the email address provided during checkout.

If you do not receive an order confirmation within a reasonable period, please contact our customer support team.

11. Refunds

Approved refunds will normally be issued using the original payment method used to place the order.

The time required for a refund to appear in your account depends on your payment provider or financial institution.

Please refer to our Refund & Returns Policy for full details regarding eligibility and refund procedures.

12. Chargebacks

If you believe a payment has been made in error, please contact us before requesting a chargeback through your bank or card issuer.

We reserve the right to provide relevant order and delivery information to payment providers when responding to chargeback disputes.

13. Changes to This Payment Policy

We may update this Payment Policy from time to time to reflect changes in our business practices, payment methods, or legal obligations.

Any updates will be published on this page together with the revised Last Updated date.