Return & Refund Policy

Introduction

At Sky Furniture And Lighting (“we”, “our”, or “us”), we are committed to providing a fair, transparent, and customer-focused returns process.

This Return & Refund Policy explains your rights and our procedures for returns, exchanges, cancellations, and refunds for purchases made through https://sky-furniture.co.uk.

Nothing in this policy limits or excludes your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable UK consumer protection legislation.

1. Your 14-Day Right to Cancel

If you are purchasing as a consumer within the United Kingdom, you generally have the legal right to cancel your order within 14 days of receiving your goods without giving a reason, unless an exemption under UK law applies.

To exercise your right to cancel, you must notify us within the 14-day cancellation period.

Once you have informed us of your decision, you must return the goods within 14 days.

2. Return Eligibility

To be eligible for a return, items should:

• Be unused except to the extent necessary to inspect them.
• Be returned in their original condition.
• Include all original accessories, manuals, and components where applicable.
• Be returned in the original packaging where reasonably possible.
• Be securely packaged to prevent damage during return transit.

Where goods have been handled beyond what is reasonably necessary to establish their nature, characteristics, and functioning, we may reduce the refund to reflect any loss in value, as permitted by UK law.

3. Non-Returnable Items

The following items cannot normally be returned unless they are faulty, damaged, not as described, or your statutory rights otherwise apply:

• Made-to-order furniture.
• Bespoke or customised products.
• Personalised items.
• Products manufactured to your specific requirements.
• Goods sealed for hygiene reasons once unsealed (where applicable).
• Gift cards.
• Clearance or final sale items that are clearly identified before purchase.

This does not affect your statutory rights under UK consumer law.

4. How to Request a Return

If you wish to return an item, please contact our customer support team before sending it back.

Email: support@sky-furniture.co.uk

Please include:

• Your order number.
• Your full name.
• The reason for the return.
• Photographs if the item is damaged, faulty, or incorrect.

We recommend contacting us before returning any item so we can provide the correct return instructions and ensure your return is processed as quickly as possible.

5. Damaged, Faulty, or Incorrect Items

Please inspect your order as soon as it is delivered.

If your order is:

• Damaged;
• Faulty;
• Defective;
• Incomplete;
• Not as described; or
• An incorrect item,

please contact us within a reasonable time after discovering the issue.

Depending on the circumstances and your statutory rights, we may offer:

• A repair;
• A replacement;
• A full or partial refund; or
• Another appropriate remedy available under UK consumer law.

6. Exchanges

Where appropriate, we may offer exchanges for eligible products that are:

• Damaged;
• Faulty;
• Incorrectly supplied; or
• Approved by our customer support team.

All exchanges are subject to product availability.

7. Return Shipping Costs

If You Change Your Mind

Unless otherwise required by UK law, you are responsible for the cost of returning unwanted goods when exercising your right to cancel or returning an item that is not faulty.

If We Made an Error

If your return is due to:

• A damaged item;
• A faulty product;
• An incorrect item being supplied; or
• Goods that are not as described,

we will reimburse the reasonable return shipping costs.

We recommend using a tracked delivery service when returning goods, as we cannot accept responsibility for items lost or damaged during return transit.

8. Refunds

Once your returned goods have been received and inspected, we will notify you whether your refund has been approved.

If approved:

• Refunds will be issued using the original payment method wherever possible.
• Refunds are usually processed within 5–10 business days after approval.
• Depending on your payment provider or financial institution, it may take additional time before the funds appear in your account.

Where required by UK consumer law, any refundable standard delivery charges paid at the time of purchase will also be refunded.

Additional charges for express, premium, or optional delivery services are generally non-refundable unless required by law.

9. Restocking Fees

Sky Furniture And Lighting does not charge restocking fees for eligible returned products.

10. Order Cancellations

Orders may be cancelled before dispatch by contacting our customer support team as soon as possible.

If an order has already been dispatched, your cancellation will normally be treated as a return in accordance with this policy and your statutory rights.

Consumers may also have the legal right to cancel eligible purchases within 14 days of receiving the goods under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Made-to-order, bespoke, personalised, or custom-manufactured products cannot normally be cancelled once production has begun unless required by applicable law.

11. Promotional Discounts

Promotional offers and discount codes must be applied during checkout.

We are unable to apply promotional discounts retrospectively once an order has been placed.

No refund or credit will be provided for discount codes that were not applied before completing the purchase.

12. Your Statutory Rights

Nothing in this Return & Refund Policy affects or limits your statutory rights under:

• Consumer Rights Act 2015;
• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;
• Consumer Protection from Unfair Trading Regulations 2008; or
• Any other applicable UK consumer protection legislation.

13. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our business practices, legal requirements, or services.

Any updates will be published on this page together with the revised Last Updated date.