Frequently Asked Questions

Sky Furniture And Lighting is a UK-based online furniture and lighting retailer serving customers throughout the United Kingdom.

Business Address:
Bldg 15A, 1-3 Uxbridge Rd
Hayes UB4 0JN
England
United Kingdom

Orders are normally processed within 0–2 business days (Monday–Saturday).

Once your order has been dispatched, delivery typically takes 7–9 business days.

Estimated total delivery time: 7–11 business days (Monday–Saturday).

Please note that delivery times are estimates only and may vary due to courier delays, severe weather, public holidays, or other circumstances beyond our reasonable control.

Yes.

Once your order has been successfully placed, you will receive an order confirmation email containing your order details.

Please note that this email confirms receipt of your order and does not constitute acceptance of your order. Your order is accepted when it has been dispatched.

Yes.

Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking information.

Tracking updates usually become available within 24–48 hours after dispatch.

Yes.

If your order has not yet been dispatched, please contact us as soon as possible to request a cancellation.

If your order has already been dispatched, your cancellation rights will be subject to our Cancellation Policy and applicable UK consumer protection legislation.

Information about returns, refunds, eligibility, and applicable conditions is available in our Return & Refund Policy.

To request a return, please contact us by email: support@sky-furniture.co.uk

Please include:

• Your order number;
• Your full name;
• The email address used to place the order; and
• The reason for your return request.

Our customer support team will guide you through the return process.

No.

Certain products, including bespoke, made-to-order, customised, personalised, or other non-returnable items identified on the product page, may not be eligible for return unless they are faulty, damaged, not as described, or your statutory rights otherwise apply.

We accept the payment methods displayed during checkout.

All payments are processed securely through trusted payment service providers.

Yes.

Payments are processed using secure, encrypted payment gateways.

For your security, we do not store your full credit or debit card details on our website.

Where applicable, products may be covered by a manufacturer’s warranty or your statutory consumer rights.

Warranty details, where applicable, will be provided on the relevant product page or with the product documentation.

Nothing in this FAQ limits your statutory rights under applicable UK consumer protection legislation.