Shipping Policy

Introduction

Thank you for shopping with Sky Furniture and Lighting (“we”, “our”, or “us”).

We are committed to providing a reliable, transparent, and efficient delivery service for all orders placed through https://sky-furniture.co.uk.

This Shipping Policy explains how we process, dispatch, and deliver orders within the United Kingdom.

Nothing in this Shipping Policy limits or excludes your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable UK consumer protection legislation.

1. Shipping Locations

We currently deliver to residential and business addresses within the United Kingdom.

If we begin offering international shipping in the future, this Shipping Policy will be updated accordingly.

2. Order Processing

Orders are processed during our normal business hours.

Processing Time

0–2 business days

Business days are Monday to Friday, excluding UK public holidays.

Order Cut-Off Time

12:00 PM (Europe/London Time)

• Orders placed before the daily cut-off time are generally processed on the same business day.
• Orders placed after the cut-off time, on weekends, or on public holidays will normally be processed on the next business day.

Processing times are estimates only and may occasionally vary during busy periods.

3. Delivery Time

Once your order has been dispatched, estimated delivery is: 7–9 business days.

Estimated total delivery time (processing plus transit): 7–11 business days.

Delivery estimates are provided in good faith but are not guaranteed.

Delivery times may vary due to:

• Courier delays;
• Adverse weather conditions;
• Public holidays;
• High order volumes;
• Transport disruptions; or
• Other circumstances beyond our reasonable control.

4. Shipping Charges

Any applicable delivery charges will be clearly displayed during checkout before your order is confirmed.

Where free delivery promotions are available, the applicable terms and conditions will be displayed on our website.

5. Shipping Confirmation and Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing your tracking information where available.

Tracking information usually becomes available within 24–48 hours after dispatch.

6. Order Changes

If you need to change your delivery address or update your order, please contact us as soon as possible.

Email: support@sky-furniture.co.uk

We will make reasonable efforts to accommodate your request before your order has been dispatched.

Once an order has been dispatched, we may no longer be able to make changes.

7. Incorrect Delivery Address

Please ensure your delivery address is complete and accurate before placing your order.

We cannot accept responsibility for delays, failed deliveries, or additional costs resulting from incorrect or incomplete delivery information provided during checkout.

If you discover an error before dispatch, please contact us immediately. While we will do our best to update your details, changes cannot always be guaranteed once order processing has begun.

8. Lost or Delayed Deliveries

If your order has not arrived within the estimated delivery period, please contact us.

We will work with the courier to investigate the shipment and provide updates where possible.

Where appropriate, we may ask you to allow the courier sufficient time to complete its investigation before a replacement or refund is issued.

If an order is confirmed as lost in transit, we will provide an appropriate remedy, including a replacement or refund where required under applicable UK consumer law.

9. Damaged, Faulty, or Incorrect Deliveries

Please inspect your order as soon as reasonably possible after delivery.

If you receive an item that is:

• Damaged;
• Faulty;
• Defective;
• Incomplete; or
• Incorrect,

please contact us as soon as reasonably possible.

Where possible, please include:

• Your order number;
• Photographs of the item;
• Photographs of the packaging; and
• A brief description of the issue.

We will investigate the matter promptly and, where appropriate, arrange a replacement, repair, or refund in accordance with your statutory rights.

10. Order Cancellations

Orders may be cancelled before dispatch by contacting our customer support team as soon as possible.

If your order has already been dispatched, cancellation requests will be handled in accordance with our Return & Refund Policy and your statutory rights under UK consumer protection legislation.

Consumers may also have the legal right to cancel eligible purchases within 14 days of receiving the goods in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

11. Delivery Responsibility

Responsibility for the goods passes to you when the goods are delivered to the delivery address provided in your order.

Ownership of the goods transfers to you once full payment has been received and the goods have been successfully delivered.

12. Force Majeure

We shall not be liable for delays or failure to fulfil our delivery obligations where such delays are caused by circumstances beyond our reasonable control, including but not limited to:

• Severe weather;
• Natural disasters;
• Industrial action;
• Transport disruptions;
• Government restrictions;
• Public emergencies; or
• Other unforeseen events affecting courier or delivery services.

13. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our business operations, delivery services, or legal obligations.

Any updates will be published on this page together with the revised Last Updated date.