Cancellation Policy

Introduction

This Cancellation Policy applies to all orders placed with Sky Furniture And Lighting (“we”, “our”, or “us”) through our website: https://sky-furniture.co.uk

By placing an order through our website, you agree to the terms set out in this Cancellation Policy.

Nothing in this Cancellation Policy limits or excludes your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable UK consumer protection legislation.

1. Your Right to Cancel

If you are purchasing as a consumer within the United Kingdom, you generally have the legal right to cancel your purchase within 14 days of receiving your goods without giving a reason, unless an exemption applies under UK law.

To exercise your right to cancel, you must notify us within the 14-day cancellation period by email or by any other clear written statement indicating your decision to cancel.

Once you have informed us of your decision, you must return the goods within 14 days, unless we have agreed otherwise.

Certain products are exempt from the statutory right to cancel. Please see Section 3 below.

2. Cancellation Before Dispatch

If your order has not yet been dispatched, you may request cancellation by contacting us as soon as possible.

If your order has not been dispatched, we will normally cancel your order and issue a full refund to your original payment method.

Approved refunds are usually processed within 5–10 business days. Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.

3. Made-to-Order, Bespoke and Personalised Products

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the statutory right to cancel does not apply to goods that are:

• Made to your specifications;
• Bespoke or custom-manufactured;
• Clearly personalised; or
• Produced specifically to your individual requirements.

Examples may include:

• Made-to-order furniture;
• Bespoke furniture;
• Custom-sized furniture;
• Personalised furniture;
• Personalised lighting products; or
• Products altered or manufactured specifically for your order.

Once production has begun, these orders cannot normally be cancelled or refunded unless the goods are faulty, damaged, not as described, or your statutory rights otherwise apply.

Nothing in this section affects your rights where goods are faulty, not as described, or otherwise fail to conform to the contract.

4. Cancellation After Dispatch

If your order has already been dispatched, you may still have the legal right to cancel eligible purchases in accordance with UK consumer legislation.

If you wish to cancel after dispatch, please contact us as soon as possible.

Once you receive the goods, they should be returned in accordance with our Return & Refund Policy.

Nothing in this section affects your statutory rights where goods are faulty, not as described, or otherwise protected by applicable UK consumer protection legislation.

5. How to Request a Cancellation

To request a cancellation, please contact us as soon as possible.

Please include:

• Your order number;
• Your full name;
• Your email address; and
• Your reason for cancellation (optional).

Email: support@sky-furniture.co.uk

6. Refunds for Cancelled Orders

Where a cancellation request is accepted, refunds will be issued using the original payment method wherever possible.

Refunds are usually processed within 5–10 business days after:

• Your cancellation has been confirmed; or
• Eligible returned goods have been received and inspected, where applicable.

Depending on your payment provider, it may take additional time before the funds appear in your account.

7. When We May Decline a Cancellation Request

We may decline a cancellation request where:

• The goods are made to your specifications or are clearly personalised;
• The goods are bespoke or custom-manufactured, and production has already begun;
• The statutory right to cancel does not apply under applicable UK law; or
• The cancellation request does not otherwise meet the requirements of this Cancellation Policy or applicable legislation.

Nothing in this section affects your statutory rights.

8. Changes to This Cancellation Policy

We may update this Cancellation Policy from time to time to reflect changes in our business practices, legal requirements, or services.

Any updates will be published on this page together with the revised Last Updated date.